Frequently Asked Questions
How quickly can I get my order?
Depending on the complexity of your design, it may take 2 to 10 days for our embroidery artists to complete the order. Be sure to let us know your deadline so we can provide your order in a timely manner. If you have a rush order, please contact us for more information on a delivery schedule.
Do you offer volume discounts?
Yes! Volume discounts are available for quantities of 24 pieces or more of any one gift item and design. You can also request a custom quote by emailing us at info@pitchastitch.com
What forms of payment do you accept?
We accept Visa, Master Card, Discover and American Express as well as PayPal and Google Pay.
Who has rights to the artwork created?
All artwork created by you for your order remains your property and will be maintained for our exclusive usage in executing your orders. Please note, we will not infringe on trademarked or copyrighted artwork. If you upload artwork or logos, you must warrant that the subject matter to be printed is not copyrighted by a third party. You also recognize that subject matter does not have to bear a copyright notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing the subject matter for reproduction to support these warranties, you agree to indemnify and hold harmless for all liability, damages and attorney fees that may be incurred in any legal action connected with copyright infringement involving the work produced or provided. If your order has copyrighted materials, you must provide written authorization documentation.
